Policies & FAQ

Royalty Pastries hours (orders & email): Tuesday–Thursday, 10am–7pm Central.

Venue tours: Tuesday–Friday, 10am–7pm Central, by appointment only.

We host events at Woodrow Hall Friday, Saturday, and Sunday.

To secure your date, a non-refundable deposit/payment is needed once we receive your order. We will contact you with the total price and deposit amount, please do not send payment until then.

• Any deposits made the week of your event will incur a $50 rush fee.
• Cash-only deposits require an appointment, paid in person at Woodrow Hall, 5504 1st Ave N., Birmingham, AL 35212.

You'll have up to 1 week before your order date to make changes. After that, you may only add additional approved items.

If you have a change in plans (no less than the week of your event) and need to cancel, please contact Royalty Pastries LLC immediately. Your invested funds will not be refunded, but you'll have 6 months to use those monies toward a future order.

If you cancel the week of your order, you will lose the deposit/payment(s) invested.

All deposits/payments are for the total price we quote you, which already includes sales tax, plus any applicable processing fees.

A sales tax rate of 10% is applied to all cake, treat, package, and venue pricing throughout the site.

After paying, send a screenshot of your payment, your name, and your email to 205-999-7460. If a screenshot isn't sent, we won't know you've paid and your order will not be made, your deposit/payment will not be refunded.

Woodrow Hall, 5504 1st Ave N., Birmingham, AL 35212, during your scheduled appointment time only.

• Pickup time starts at 11am, but varies based on our event schedule.
• You must schedule a pickup time at least 2 days before your event, or your order may be worked into the day and not align with your event timing.
• Call or text once you've arrived at the building to be escorted in.
• Never walk into the building unannounced, we may have events in progress.

There is a 15-minute grace period for order pickups, for both you and us.

• 15 minutes after your scheduled pickup time, an inconvenience charge of $1/minute applies, unless you've notified us in advance of a late arrival.
• If we are more than 15 minutes behind getting your order to you, we'll deduct $1 for each minute you had to wait.